POLICIES

Policies and Procedures

 

Deposits

• All deposits are non-refundable.

• If you need to cancel your event, your deposit can be transferred to a new date. You may rebook up to one year from the original event date.

 

Reservations

• For bookings made 14 days or less before the event, full payment is required at the time of booking. No deposits will be accepted. No exceptions.

 

Last-Minute Booking Policy

• Any bookings made less than 14 days before the event are considered late bookings.

• Late bookings will incur a rush fee of 20% of the total invoice to account for expedited preparation and scheduling.

• Full payment is required at the time of booking, and menu options may be limited based on ingredient availability.

• Late bookings are non-refundable.

 

Venue Requirements

• Venue details must be provided at the time of booking. These details are required before a non-refundable deposit is accepted.

 

Guest Count Requirements

• You must book a package based on the total number of expected guests. Adjustments to reduce the guest count or package size are not allowed once booked. No exceptions.

 

Remaining Balances

• All remaining balances must be paid 14 days before the event date.

• Payments made after this deadline will incur a late fee of $150 per day until the balance is paid in full.

 

Cancellations

• For cancellations made less than 14 days before the event, 100% of the final balance will be forfeited.

 

Reservation Edits

• Changes to reservations made less than 30 days before the event will incur an inconvenience fee of $350.

• This includes updates to guest counts, menu selections, or other significant details.

 

Booking Minimums

• All services require a minimum spend of $1,000, regardless of guest count.

• For example, private dining for two guests will still have a $1,000 minimum charge.

 

Tastings

• Tastings are recommended for wedding parties.

• Tastings start at $250 per person with a minimum of two guests. A 6-course menu will be served.

• To book a tasting, email us at info@qoyacooks.com.

 

Consultations

• Phone consultations are available for a $50 fee.

 

Private Dining & Catering Housekeeping Rules

• To ensure smooth operations, no additional traffic is allowed in the kitchen or work area while our team is on-site.