• All deposits are non-refundable.
• If you need to cancel your event, your deposit may be transferred to a new date within one year of the original event date, subject to availability.

• For bookings made 14 days or less before the event, full payment is required at the time of booking.
• Deposits will not be accepted for last-minute bookings. No exceptions.

• Any booking made within 14 days of the event date is considered a late booking.
• Late bookings will incur a 20% rush fee added to the total invoice to accommodate expedited preparation and scheduling.
• Full payment is required at the time of booking.
• Menu selections may be limited based on ingredient availability.
• Late bookings are non-refundable.

• Venue details must be provided before a non-refundable deposit is accepted.
• Accurate venue information is required to ensure proper preparation, logistics, and staffing.

• Clients must book a package based on the total number of expected guests.
• Once a booking is confirmed, guest count reductions or package downgrades are not permitted.
• No exceptions.

• All remaining balances must be paid 14 days prior to the event date.
• Payments made after this deadline will incur a $150 late fee.

• All services require a minimum booking of $1,000, regardless of guest count.
• For example, private dining for two guests will still have a $1,000 minimum service charge.

• Deposits are non-refundable.
• Cancellations made within 14 days of the event date will result in forfeiture of 100% of the remaining balance.

• Changes made within 30 days of the event date will incur a $350 inconvenience fee.
• This includes adjustments to guest count, menu selections, and event details or logistics.

• Tastings are recommended for wedding clients.
• Tastings begin at $250 per person, with a minimum of two guests.
• A curated six-course tasting menu will be served.
• To schedule a tasting, please email info@qoyacooks.com.

• Phone consultations are available for a $50 consultation fee.

All services include a designated dining window, which is determined by the guest count, service style, and event details.

• The confirmed dining window will be outlined in your proposal and contract.
• Service will begin and end within the agreed timeframe.
• If guests or the honoree arrive late, service will continue within the scheduled window.
• Extensions may be requested based on staff availability and will incur an additional fee of $50 per 30 minutes.

Weather conditions — particularly during winter months, mountain locations, or remote venues — may impact travel and service execution. The safety of our team and the quality of your experience remain our highest priorities.

• Heavy snow, ice, or freezing rain
• Hazardous or closed roads
• Winter weather advisories or warnings
• Any conditions that make travel unsafe for staff

QoyaCooks LLC reserves the right to determine when conditions are considered unsafe.

• Reschedule Only: Clients may reschedule their service one time within 90 days, subject to availability.
• Deposits & Payments: All deposits and payments remain non-refundable, including weather-related circumstances.
• No Credits or Refunds: Due to advance food preparation, staffing, and scheduling commitments, no refunds or credits will be issued.

• All payments remain non-refundable.
• A one-time reschedule within 90 days may be offered.
• Additional travel fees may apply depending on the new date or location.

Clients are responsible for ensuring safe access to the event location. This includes:

• Driveways and walkways cleared of snow and ice
• Safe parking and unloading space for staff
• Accurate property access instructions provided prior to arrival
• Communication regarding road conditions within 24 hours of service

• No refunds or credits will be issued if weather conditions worsen after staff arrival.
• Service adjustments may be made based on safety considerations.

• Pricing remains based on the contracted guest count.
• Staffing, food preparation, and logistics are planned in advance and cannot be adjusted.

• In the event of natural disasters, government restrictions, or declared emergencies, a complimentary reschedule will be offered when possible.
• Otherwise, a service credit valid for 12 months may be issued.
• Refunds will not be provided.

• QoyaCooks LLC reserves the right to adjust arrival times when necessary for safety.
• Modify service execution due to environmental or weather limitations.
• Refuse service if conditions are deemed unsafe for staff.

QoyaCooks LLC is committed to maintaining a safe and respectful working environment for all staff members.

• Harassment, aggressive behavior, or inappropriate conduct toward staff will not be tolerated.
• This includes verbal abuse, physical intimidation, or interference with food preparation or service operations.

• Guests are not permitted in the kitchen, cooking areas, or designated prep stations during service.
• Guests may not handle equipment, serving ware, or food before it is presented by the QoyaCooks team.
• Interference with the workspace may delay service and impact the dining experience.

QoyaCooks LLC reserves the right to pause service until the workspace is cleared.

• Clients are responsible for ensuring that the event proceeds according to the agreed schedule.
• If the honoree or guests are not present during the scheduled dining window, service will proceed according to the contract timeline.
• QoyaCooks LLC is not responsible for delays caused by guest arrival times, venue access issues, or event scheduling changes made by the client.
• Any requested adjustments may incur additional staffing or service fees.

Clients are responsible for ensuring that the event location provides a safe and suitable working environment for our team. This includes:

• Safe kitchen access when required
• Adequate workspace for food preparation
• Safe electrical access when necessary
• Clear pathways for food transport and service

• QoyaCooks LLC may photograph food presentation, table setups, and portions of the event for marketing and portfolio purposes.
• Photos will focus on food, décor, and service presentation. Client privacy will always be respected.
• If a client prefers that their event not be photographed, this request must be submitted in writing prior to the event date.

• All equipment, serving pieces, décor items, and tools brought by QoyaCooks remain the property of QoyaCooks LLC.
• Clients and guests are responsible for any damage or loss caused to equipment during the event.
• Replacement or repair costs may be added to the final invoice if damages occur.

QoyaCooks LLC is not responsible for:

• Guest injuries unrelated to food preparation
• Venue property damage not caused by our staff
• Delays caused by venue access issues, guest behavior, or event schedule changes

Clients assume responsibility for maintaining a safe environment for guests during the event.

QoyaCooks LLC reserves the right to refuse or discontinue service at any time if conditions are deemed unsafe, inappropriate, or in violation of company policies. This includes, but is not limited to:

• Harassment or disrespectful behavior toward staff
• Aggressive or threatening conduct from guests
• Unsafe working conditions at the event location
• Interference with food preparation or service operations
• Violation of venue rules or company policies